Installation in Park Ridge

My wife and I just wanted to tell you how pleased we are with our new hearth and fireplace! And please extend a big KUDOS to Robert and Oskar. They did an outstanding job! Their attention to detail cannot be overstated. They were also very careful about confining dust and cleaned up nicely at the end of each day. Last, but not least they were both courteous and very nice and polite when responding to our questions. Well done!

Gerry & Terri B.

Installation in Schaumburg

Fantastic experience all around!! We had a traditional gas fireplace that was draft and looking quite old. At the recommendation of a family member, we went to Hearth & Home to look at the gas fireplace inserts and spoke to Tom Patton. We couldn't be more happy with the experience from our first conversation with Tom to the gentlemen that installed it today. The difference in the heat that is generated is unbelievable. We should have done this a long time ago!

Kimberly R.

Service in Barrington

I bought my gas insert from Hearth & Home in 2016 and we have enjoyed it (problem free!) for seven years. Today, I called Hearth and Home because, following the ice storm, my power is out and I remembered that my gas insert could be used under these circumstances. Pat, a wonderful employee, spent 45 Min on the phone with me trouble-shooting the unit until it provided my house with warmth. Thank you to Pat and Hearth and Home! Wonderful customer service!

Mary C.

In Schaumburg, IL

Friendly atmosphere and awesome products! Great place to get all your outdoor furniture, fireplace and grilling needs.

Walter S.

Installation in Park Ridge, IL

We had two gas inserts installed to replace our wood burning fireplaces and also refaced our Family Room fireplace. The process from the showroom with Tom all the way through the installation was grade A+. The installers kept our home clean and their work area tidy. They also had great communication with us. This was a major investment, but it's nice to know we had a professional company take care of us. It's also nice to know that we can rely on Hearth & Home to help us maintain our new fireplaces for years to come. Thanks again!!

David K.

In Naperville, IL

Highly recommend! Very knowledgeable and friendly!

Harvey E.

Installation in Highland Park, IL

We absolutely LOVE our fireplace! Our home had an old wood burning fireplace insert and the entire fireplace was an eyesore. We visited the Hearth and Home showroom to pick out the stone, fireplace insert, hearth, and mantel. The staff (we worked with Jim) was helpful and knowledgeable. We never felt like they were trying to upsell or pressure us into a sale. We had our fireplace converted to an efficient gas fireplace and updated the stone. Although it was an expensive project, they offer financing options that made it possible! We couldn't be happier with our fireplace and highly recommend Hearth and Home!

Michelle and Sam P.

Installation in Wilmette, IL

We love the mantel and gas insert. Thank you!!!

Megan O.

In Barrington, IL

I bought my gas insert from Hearth & Home in 2016 and we have enjoyed it (problem free!) for seven years. Today, I called Hearth and Home because, following the ice storm, my power is out and I remembered that my gas insert could be used under these circumstances. Pat, a wonderful employee, spent 45 Min on the phone with me trouble-shooting the unit until it provided my house with warmth. Thank you to Pat and Hearth and Home! Wonderful customer service!

Mary C.

Installation in Schaumburg, IL

Fantastic experience all around!! We had a traditional gas fireplace that was draft and looking quite old. At the recommendation of a family member, we went to Hearth & Home to look at the gas fireplace inserts and spoke to Tom Patton. We couldn't be more happy with the experience from our first conversation with Tom to the gentlemen that installed it today. The difference in the heat that is generated is unbelievable. We should have done this a long time ago!

Kimberly R.

Installation in Arlington Heights, IL

Hi Ed, I just wanted to take a moment to let you know how happy we are with our wood stove installation. The two men who completed our installation were just wonderful. As you know, our installation was a little complicated and they completed it with attention to detail and total professionalism. We are so happy with the end result! Thank you so much for all of your help throughout this process and also to Jim and the installation crew. We appreciate it!

Jami and Gabe `.

Installation in Park Ridge, IL

My wife and I just wanted to tell you how pleased we are with our new hearth and fireplace! And please extend a big KUDOS to Robert and Oskar. They did an outstanding job! Their attention to detail cannot be overstated. They were also very careful about confining dust and cleaned up nicely at the end of each day. Last, but not least they were both courteous and very nice and polite when responding to our questions. Well done!

Gerry and Terri B.

In Chicago, IL

I've had a terrific experience working with Hearth and Home. We had a tricky scenario with a gas fireplace that was left improperly installed by contractors years ago, and H&H were able to troubleshoot the problem, despite not installing the unit themselves. Mary was really helpful in tracking down the origin of the unit, and the technician they sent (Jeff) was friendly, knowledgeable, and competent. Pricing was fair and reasonable. We now have a working fireplace in our living room!

David V.

In Palatine, IL

Hi Ed. I just want to let you know how happy I am with my new fireplace. Your guys were great too. Thanks again and Happy Holidays!

Courtney S.

In Niles, IL

Hi! We had a great service call with Mario today and I wanted to write in to say how informative and courteous he was, and that reflects so well on your business. To have a technician clearly explain the mechanics of the fireplace helps our understanding of any issues in the future. Whether we call in or have service calls, we so appreciate the courtesy and professionalism of your staff, so many thanks to all. We've recommended you to our friends and will continue to do so!

Julie C.

Installation in Huntley, IL

Beautiful! We are very, very happy!

Gail Q.

In Palatine, IL

A great place to purchase fireplaces, outdoor furniture and outdoor kitchens. Everyone here is very knowledgeable and very professional; I really enjoy working with Hearth & Home on my projects and I refer many of my customers to this store and everyone says that their experience was excellent. We need more stores like this and less reliance on Amazon.

Patrick F.

Installation in Bloomingdale, IL

Thank you to everyone at Hearth & Home!! My experience with each and every person in your company has been a pleasure and extremely professional from start to finish. I though this type of customer service was gone and only in the past but you've all proven that it still exists. Thank you.

Renee T.

In Glenview, IL

Very Knowledgeable! They helped us pick the perfect fireplace insert!

Jessica C.

Installation in Mt Prospect, IL

I wanted to reach out and thank you for your help in buying our electric fireplace. It really looks terrific, and everyone who has seen it believes it to be a real gas fireplace. Here is how it looks...

Ken B.

Installation in Elk Grove Village, IL

We selected Hearth & Home to remodel our fireplace and they did not disappoint. Ryan provided great insight on the best layout for our room and his drawings really helped us visualize the end product. The installers, Robert & Oskar, were wonderful. They were knowledgeable, open to questions, and went out of their way to protect our hardwood floors. The great level of customer service also continued after the job was done. We had some follow-up questions and Ryan and the installers were quick to respond with solutions.

Michele H.

In Park Ridge, IL

Just wanted to thank you for your help today with an issue I was having with a gas lamp at my home. The new top you sold me went in very easily and looks much better than the old one did. What I appreciate most is that you didn't try to sell the new top, simply offered it as an option. It's hard to find great places like yours anymore. Thank you so much!

Chris R.

Installation in Mt Prospect, IL

On a very positive note, just wanted to let you all know how pleased we were with Robert and Oskar as installers. Very professional, knowledgeable, accommodating, and overall nice people. Make sure you pass this info along to the other right people and to Robert and Oscar as well. The fireplace itself looks and works as we had hoped. Planning on doing the burn off on Thursday with the colder temperatures forecasted. And thank you for taking the time to clearly pass along our concerns to the installers. Sometimes these types of things don't get passed along too well. We decided against using the insulating fireplace gasket. Also as you were more than likely appraised, there was an issue with our current liner. The solution was very creative. Again thanks so much for everything. We are very pleased.

Ken and Ellen R.

Installation in Chicago, IL

The wife and I had a great experience purchasing a wood stove. After visiting many places Ed Scahppet was who sold us. We really wanted a wood stove for several years but kept hesitating until Ed finalized the deal. He was very straight forward and left no details out from cost to delivery to install. It went perfect just as he described. Hearth & Home knows what they're doing. No hassels at all with our purchas and install.

Leo O.

In Skokie, IL

Your team did an amazing installation. With instructions, cleaning up and diligent professional skills, we couldn't ask for more. We are very happy we went with Hearth & Home!

Peggy S.

Installation in Norridge, IL

Had an issue with our 864 TRV 31K Clean Face Deluxe fireplace where water got in during a storm and shorted the circuit board six months after install, which technically isn't covered under warranty but Hearth and Home came out and replaced the part in two days, a day before Thanksgiving. Awesome customer service especially considering there is a chip shortage. Love our fireplace with the Birch logs and everyone compliments the look.

Luke B.

In Chicago, IL

I called for service on my gas log set that a competitor installed when their next service date was more than a month out. I called Hearth & Home to see when I could be serviced, and they were two months out. BUT...the person on the phone asked me what my problem was and diagnosed the problem over the phone. Guess what? It worked! I saved myself a few hundred dollars and my 80-year-old mother can be toasty warm again in January/February. I wasn't even a customer YET! But I will be! Thanks for providing excellent service.

Patrick F.

Installation in Glencoe, IL

Great experience! Salesman was very helpful. They sent out a person to make sure they had everything they needed for the install. He measured, checked everything and made some great suggestions. Then the install team came and they did an awesome job. Very clean and professional installation. Would highly recommend!

John B.

In Glenview, IL

From the very beginning this place had excellent customer service. I first spoke with Bernie who gave me the information I needed with regards to my fireplace. Then I went into the store and met (Ed) who explained to me what I needed and the price he gave was very reasonable. Finally, today Mike came to my house and installed a new gas starter and completely redid the setup of our fireplace. He was professional and gave me a great education on the proper use of our fireplace and its safety requirements. Additionally, this place has been family-owned for 50 years. Use the local folks like this. You won't regret it.

Vince B.

In Skokie, IL

We were searching for a company to install a gas fireplace insert into an existing masonry fireplace. We chose Hearth & Home as they did not require a special fee to come out to inspect our fireplace, they had a complete showroom of units that would fit our existing fireplace and they were able to give us a reasonable date for installation. Actually, they were able to install much sooner than anticipated. The installation ran smoothly without any mess or disruption, they gave us explicit instructions for operation, and they suggested further care and maintenance.

Judy S.