Installation in Arlington Heights

The price was fair. The product details were explained. And the installation was within 3 days and everything looks [functional and wonderful].

Mike M.

Installation in Glenview, IL

Installing the gas insert into our old, unusable fireplace was the best thing we have done! We use the fireplace non-stop as soon as that first freeze comes and up until the weather changes in April. It was well worth the money. I highly recommend Hearth & Home! Great customer service too.

Veronica K.

Installation in Winnetka

Thank you for the professional installation and demonstration. It was a pleasure working with you.

Susan P.

Installation in Wheaton

Purchasing a new gas fireplace through Hearth and Home was simple and their team did a phenomenal job installing it and making me aware of how it would be plumbed for gas. The installation was very clean and they spent time after explaining how to use the different features of the model we chose. I highly recommend them.

Michael S.

Maintenance in Park Ridge

I want to recognize the efforts of Nate on 8/28 and Mario on 8/29. Nate came out and did an initial PM check on our fireplace. I also asked about a corner of the insert that did not connect to the border. He worked with it for 30 minutes before offering to have the installation team make a stop the following day to take a look. I appreciated Nate making the effort and being willing to take it to the next level of expertise. When Mario arrived the next day he identified a couple of reasons why the insert wasn't connecting. Additionally, he repainted multiple areas that had milk stains from a bottle that got away from my son. Both Nate and Mario were very adept and addressed multiple items to the best of their abilities. Besides the fireplace, I have a retractable awning purchased through Hearth and Home and will continue to work with you because of professionalism and service.

Rob H.

Installation in Northbrook

What a great purchasing and installation experience at Hearth and Home in Mount Prospect Illinois. No pressure sales. Efficient and perfect installation. Great products. Great people. Terrific!

Gary G.

Maintenance in Arlington Heights

Hearth & Home ordered new chair slings for the patio set we bought from them a number of years ago. They efficiently installed the new slings and replaced the rocker springs and we were able to get our items back before the weekend. We appreciate their quality merchandise and professional repair of our chairs.

Jim B.

Outdoor Project in Mt Prospect

The nicest people, I mean everyone and they are all very knowledgeable. No pressure sales people, definitely a place to go.

Art M.

Installation in Wilmette

The entire Hearth and Home team - from Ed, Ryan, and our installers - created a great experience. The quality of their communication and installation was exceptional, including spending the extra time and effort to help determine how to install a TV mount above the fireplace mantel. In addition, a year after installation we had an issue with our mantel, and they came out and replaced the mantel at no cost. We are very happy with our new fireplace insert and would highly recommend Hearth and Home to anyone exploring fireplace options.

Steve T.

Outdoor Project in Glenview, IL

Excellent experience, all the way around. And my client is very happy with her new outdoor kitchen. Good job Tom!

Leslie M.

Installation in Park Ridge

My wife and I just wanted to tell you how pleased we are with our new hearth and fireplace! And please extend a big KUDOS to Robert and Oskar. They did an outstanding job! Their attention to detail cannot be overstated. They were also very careful about confining dust and cleaned up nicely at the end of each day. Last, but not least they were both courteous and very nice and polite when responding to our questions. Well done!

Gerry & Terri B.

Installation in Schaumburg

Fantastic experience all around!! We had a traditional gas fireplace that was draft and looking quite old. At the recommendation of a family member, we went to Hearth & Home to look at the gas fireplace inserts and spoke to Tom Patton. We couldn't be more happy with the experience from our first conversation with Tom to the gentlemen that installed it today. The difference in the heat that is generated is unbelievable. We should have done this a long time ago!

Kimberly R.

Service in Barrington

I bought my gas insert from Hearth & Home in 2016 and we have enjoyed it (problem free!) for seven years. Today, I called Hearth and Home because, following the ice storm, my power is out and I remembered that my gas insert could be used under these circumstances. Pat, a wonderful employee, spent 45 Min on the phone with me trouble-shooting the unit until it provided my house with warmth. Thank you to Pat and Hearth and Home! Wonderful customer service!

Mary C.

In Schaumburg, IL

Friendly atmosphere and awesome products! Great place to get all your outdoor furniture, fireplace and grilling needs.

Walter S.

Installation in Park Ridge, IL

We had two gas inserts installed to replace our wood burning fireplaces and also refaced our Family Room fireplace. The process from the showroom with Tom all the way through the installation was grade A+. The installers kept our home clean and their work area tidy. They also had great communication with us. This was a major investment, but it's nice to know we had a professional company take care of us. It's also nice to know that we can rely on Hearth & Home to help us maintain our new fireplaces for years to come. Thanks again!!

David K.

In Naperville, IL

Highly recommend! Very knowledgeable and friendly!

Harvey E.

Installation in Highland Park, IL

We absolutely LOVE our fireplace! Our home had an old wood burning fireplace insert and the entire fireplace was an eyesore. We visited the Hearth and Home showroom to pick out the stone, fireplace insert, hearth, and mantel. The staff (we worked with Jim) was helpful and knowledgeable. We never felt like they were trying to upsell or pressure us into a sale. We had our fireplace converted to an efficient gas fireplace and updated the stone. Although it was an expensive project, they offer financing options that made it possible! We couldn't be happier with our fireplace and highly recommend Hearth and Home!

Michelle and Sam P.

Installation in Wilmette, IL

We love the mantel and gas insert. Thank you!!!

Megan O.

In Barrington, IL

I bought my gas insert from Hearth & Home in 2016 and we have enjoyed it (problem free!) for seven years. Today, I called Hearth and Home because, following the ice storm, my power is out and I remembered that my gas insert could be used under these circumstances. Pat, a wonderful employee, spent 45 Min on the phone with me trouble-shooting the unit until it provided my house with warmth. Thank you to Pat and Hearth and Home! Wonderful customer service!

Mary C.

Installation in Schaumburg, IL

Fantastic experience all around!! We had a traditional gas fireplace that was draft and looking quite old. At the recommendation of a family member, we went to Hearth & Home to look at the gas fireplace inserts and spoke to Tom Patton. We couldn't be more happy with the experience from our first conversation with Tom to the gentlemen that installed it today. The difference in the heat that is generated is unbelievable. We should have done this a long time ago!

Kimberly R.

Installation in Arlington Heights, IL

Hi Ed, I just wanted to take a moment to let you know how happy we are with our wood stove installation. The two men who completed our installation were just wonderful. As you know, our installation was a little complicated and they completed it with attention to detail and total professionalism. We are so happy with the end result! Thank you so much for all of your help throughout this process and also to Jim and the installation crew. We appreciate it!

Jami and Gabe `.

Installation in Park Ridge, IL

My wife and I just wanted to tell you how pleased we are with our new hearth and fireplace! And please extend a big KUDOS to Robert and Oskar. They did an outstanding job! Their attention to detail cannot be overstated. They were also very careful about confining dust and cleaned up nicely at the end of each day. Last, but not least they were both courteous and very nice and polite when responding to our questions. Well done!

Gerry and Terri B.

In Chicago, IL

I've had a terrific experience working with Hearth and Home. We had a tricky scenario with a gas fireplace that was left improperly installed by contractors years ago, and H&H were able to troubleshoot the problem, despite not installing the unit themselves. Mary was really helpful in tracking down the origin of the unit, and the technician they sent (Jeff) was friendly, knowledgeable, and competent. Pricing was fair and reasonable. We now have a working fireplace in our living room!

David V.

In Palatine, IL

Hi Ed. I just want to let you know how happy I am with my new fireplace. Your guys were great too. Thanks again and Happy Holidays!

Courtney S.

In Niles, IL

Hi! We had a great service call with Mario today and I wanted to write in to say how informative and courteous he was, and that reflects so well on your business. To have a technician clearly explain the mechanics of the fireplace helps our understanding of any issues in the future. Whether we call in or have service calls, we so appreciate the courtesy and professionalism of your staff, so many thanks to all. We've recommended you to our friends and will continue to do so!

Julie C.

Installation in Huntley, IL

Beautiful! We are very, very happy!

Gail Q.

In Palatine, IL

A great place to purchase fireplaces, outdoor furniture and outdoor kitchens. Everyone here is very knowledgeable and very professional; I really enjoy working with Hearth & Home on my projects and I refer many of my customers to this store and everyone says that their experience was excellent. We need more stores like this and less reliance on Amazon.

Patrick F.

Installation in Bloomingdale, IL

Thank you to everyone at Hearth & Home!! My experience with each and every person in your company has been a pleasure and extremely professional from start to finish. I though this type of customer service was gone and only in the past but you've all proven that it still exists. Thank you.

Renee T.

In Glenview, IL

Very Knowledgeable! They helped us pick the perfect fireplace insert!

Jessica C.

Installation in Mt Prospect, IL

I wanted to reach out and thank you for your help in buying our electric fireplace. It really looks terrific, and everyone who has seen it believes it to be a real gas fireplace. Here is how it looks...

Ken B.