Maintenance in Niles

My annual checkup and maintenance on my Tucson space heater is always done very well . Jeff has been doing it for the last several years.

Mary Lou B.

Installation in Northbrook

We love hearing this and will pass along to Jeff. Thanks for taking the time to leave the review!

Rich B.

Maintenance in Arlington Heights

The appt window was provided a few days prior, Jeff called prior to arriving at the start of the window. My fireplace needed to be cleaned. It looks amazing, is running better than ever, and he even repainted some scratches. Great service.

Cyndi K.

Maintenance in Northbrook

Always use Hearth and Home - great family business / Jeff as usual did a great job

Fred G.

Installation in Skokie

Oskar & Mike showed up when scheduled. They both were very knowledgeable about replacing our wood burning fireplace with a new gas insert. All items in the room were covered and they cleaned up when finished. It was as seamless as a process can be. After completing the exchange, we were given a comprehensive tutorial about how to use the enhanced remote control and commands it offered. Hearth & Home has always been our go to place for our fireplace needs. We are very pleased that Oskar & Mike are part of their team! I would recommend them to anyone who would want or need their services.

Bill G.

Maintenance in Mount Prospect

Jeff was able to easily resolve a problem that had bothered us for a few years. Our 13 year old fireplace had lost it's charm. The flame was almost non existent and almost no warmth was being given off. Jeff cleaned out the orifices and burner tubes besides cleaning the entire firebox and adding more embers. It now looks better than new.

Bill N.

Maintenance in Arlington Heights

The technician, Jeff, was friendly and thorough when he did our fireplace maintenance. Hearth & Home has been a great company to work with for all of our fireplace needs.

Esmeralda P.

Maintenance in Chicago

Jeff was very thorough and informative. He was great to work with, and our cats even liked him! Would highly recommend!

Anne T.

Maintenance in Arlington Heights

Great service, very freindly and always informative and helpful on using our fireplace. This is my go-to place for and fireplace related service and products. Highly recommended.

John F.

Outdoor Project in Arlington heights

Special Thanks to Mary who helped taking care of a problem with our custom made Patio Table, which ended up by manufacture replacing the Table. Mary’s attention, follow up and the diligence of H&H crew are Superior. We appreciate you very much.

Azza W.

Maintenance in Arlington Heights

I appreciate having the same technician that services my ventless fireplace for the past several years. Jeff is always very thorough and does an excellent job. Also, Jeff is very nice and a pleasure to talk to.

Sylvia T.

Maintenance in Mount Prospect

Always so professional, on time and service is wonderful.

Jeannine B.

Installation in Schaumburg

Great experience! Mary was very helpful in helping us decide what was best for our home, and Mike was great during installation. We’ve been enjoying our log set for almost a week now, and we are very pleased.

Kyle E.

Maintenance in Morton Grove

Jeff was here again to provide our yearly fireplace maintenance service. Very polite and friendly. Always a pleasure dealing with him and Hearth & Home. Great service, and customer care, always!

Mark G.

Maintenance in Chicago

Jeff's work was exceptional! He had little space to work with in my firebox, but reconfigured a poor install by another company. The fire pan and log set are perfectly arranged. He took the time to ensure the lava rocks, embers, sand, and logs were placed for optimal aesthetics.

Joe M.

Maintenance in Lake in the Hills

We have been a customer of Hearth and Home for many years and have our gas insert cleaned and checked every year. We have always gone to Hearth and Home for our fireplace needs. Today was our yearly maintenance by Jeff. He is efficient, knowledgeable, friendly, and very neat, a good technician to represent the company. Hearth and Home is a great and reliable company.

John B.

Installation in Prospect Heights

Mike did a beautiful job installing our gas logs! He went above and beyond to make sure everything looked great and worked perfectly. We really appreciated his attention to detail and would highly recommend him!

Annie C.

Installation in Northbrook

Jeff did a fabulous job installing our new glass and screen for our fireplace. Very nice and professional individual. Thank you.

Carl O.

Installation in Glenview

Wonderful experience. They were very helpful, prompt and knowledgeable. Mike and Bryan did the install and they were equally as great. Highly recommended.

Gia D.

Maintenance in Palatine

Jeff was excellent!!! He was efficient and very personable and knowledgeable!!! Glad I’ll be all set for colder weather with my most enjoyable fireplace!!!

Nordene H.

Maintenance in Arlington Heights

Well, my insert is 23 years old and as my Physician says when I complain about some new ailment “ At your age that’s to be expected!” So a minor part was failing and upon serious consultation at the shop we decided to replace it. Of course Jeff was tagged with the task and he showed up on time on the designated day and figured it out. Good to go as always. While he was here during the signing ceremony aka paying the bill we chatted about what constitutes a good reviewable visit. Jeff thought being oneself and talking with the customer was a good trait and I don’t disagree. But after he left I tried to summarize the visit and decided on this. He was happy to be here. It’s a job of course otherwise it wouldn’t be called work but it’s his job. Not my job . He was truly happy to be at my house solving my problem and wanted me to be happy when he left, So to all you service people. Take it from Jeff. You don’t need to be happy , you just need to let the customer know you are happy to be there! Thanks for a job well done.

John T.

Maintenance in Mt. Prospect

Very personable and did a great job.

Kevin M.

Maintenance in Glenview

Very positive experience on this service call. Thorough, answered any questions I had and very pleasant to interact with.

Donald K.

Maintenance in Glenview

They installed my gas fireplace. It is beautiful. I have them come every year to clean the fireplace They do an excellent job.

Grace A.

Maintenance in Lake Zurich

We have been using Hearth and Home for years and they provide excellent service every time. Jeff always goes above and beyond at every appointment. We would request him every time if we could.

Kyle H.

Maintenance in Hoffman Estates

Jeff has been servicing our gas fireplace for a number of years. He is very meticulous in his cleaning and does a great job. He also very engaging and pleasant to deal with. He never makes a mess and is very thorough. Thank you Jeff.

Leslie O.

Maintenance in Golf

Jeff our service man is a wonderful guy. Answered our questions and did a fine job on fireplace maintenance. We recommend Hearth & Home they are all-pro.

Jack M.

Maintenance in Mt Prospect

We've used Hearth and Home for many years. The service is always prompt, courteous, and high-quality.

Linda S.

Maintenance in Deerfield

All of my experiences with Hearth & Home have been positive, and Jeff's visit was no exception. He was communicative before the visit, so we knew when to expect him. His arrival was within minutes of his estimates. While here, he was friendly and upbeat. He performed his tasks thoroughly, being careful with the fireplace parts as well as the stuff sharing the room. Once done, he explained what he did and demonstrated that things were in good working order. He was pleasant to the last: he shook my hand and, smiling, wished me a good weekend as he put on his shoes and left.

Michael M.

Installation in Northbrook

The work they did was impeccable. They were very respectful of our space keeping floors covered and cleaning up after their work. After the install was completed we received a thorough review of how the remote and all of its functions worked. We highly recommend Hearth & Home for your new fireplace.

Diane T.