We Love Warm Reviews.
At Hearth & Home, we love to hear back from our customers! Feel free to either read a review, or please kindly share your Hearth & Home experience by simply filling out the form below.
If you’re interested in starting your Hearth & Home project, please visit our portfolio page, come see our showroom during store hours, or give us a call to talk with our experienced team. Thank you for your business!
Maintenance in Mt Prospect
Prompt, clean and friendly service.
Carole M.
Maintenance in Mt. Prospect
Jeff, was excellent in his work. He is a very friendly person. Great job.
Jim C.
Maintenance in Mt. Prospect
Great service on fire places. They remodel fire places. They have outdoor furniture & grills and they will deliver. Highly recommended.
Joe L.
Maintenance in Palatine
Linda P.
Maintenance in Buffalo Grove
Jeff diagnosed the problem with our fireplace and was able to repair. easy to work with and explained everything well.
Jerry H.
Maintenance in Mt. Prospect
Jeff always does a great job during our fireplace annual inspection/cleanup. He’s friendly, cheerful, and a true professional. He’s on time and completes the job in a timely manner.
Shelia H.
Maintenance in Palatine
Jeff was very thorough, knowledgeable, efficient, and friendly.
John H.
Maintenance in Palatine
Jeff is friendly, always prompt and very thorough in performing his work.
Frank L.
Maintenance in Schaumburg
Jeff arrived on time, did a great job and was knowledgeable and friendly. Couldn’t ask for a better experience.
Mark E.
Maintenance in Schaumburg
Great friendly service of our fireplace. All questions were answered patiently and completely and fireplace looks as good as new.
Corbin C.
Maintenance in Elmhurst
They came and serviced both our fireplace and Weber grill and did a fantastic job. Jeff was very professional and the grill works 10x better after thorough cleaning. Big thanks to the Hearth and Home team!
Mike H.
Maintenance in Mount Prospect
Over the last 20+ years, Hearth and Home has installed two BBQ grills for us and Jeff, their technician, has done our annual grill servicing. I'm very happy with them.
Dermot E.
Maintenance in Elmhurts
Mario was the technician who came today to check out my fireplace. He was polite, thoughtful and very careful. He explained everything to me really well. He showed me a few things that can be helpful to me in the future. I appreciate him sharing his knowledge with me!
Stephanie C.
Installation in Chicago
We could not be more pleased with our new fixed-glass, direct vent 564TRV 25K Deluxe GSR2 Fireplace by Travis Industries. Our new gas fireplace will provide heat and even work during power outages! Easy to understand remote control. It is a beautiful and welcome addition to our open kitchen area. While it is providing beautiful atmosphere most important of all it is providing much needed WARMTH. (We replaced a horrible 1990s gas fireplace that only took heat from our room and sent it right up the chimney.) Also, our current chase was in abysmal condition. It was totally rebuilt and re-insulated along with removal of the existing chimney by a highly competent contractor, Robert Sikora, recommended by Hearth & Home. Robert had previously been employed by Hearth & Home and has since started his own independent business. Robert performed our work with precision and kept us updated as to what he found, how he was going to fix/replace it and he took and shared a lot of photographs to illustrate things we could not see. Robert also installed our new fireplace and explained its features using the remote control operation. Overall we are very very happy customers and we highly recommend Hearth & Home and Robert Sikora for your fireplace needs.
Angie N.
Installation in Palatine
Hearth & Home did a great job in selling us our fireplace insert. Oscar and Mario did a phenomenal job installing it and then explaining how to properly use it. They were very professional, took care of the floor and walls and kept all of their equipment close at hand. They did a great job cleaning up to. Would highly recommend their services.
Denise K.
Maintenance in Northbrook
Have gone to Hearth and Home for years. Quality products and excellent customer service. Jeff always does a great job servicing our fireplace. He is knowledgeable, professional, and personable.
Laurie D.
Maintenance in Vernon Hills
I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in 2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.
Bruce L.
Fireplace Makeover in Arlington Heights
The quality of the custom made doors is incredible! They make the process so easy.
Robert G.
Maintenance in Glenview
Fast and efficient service! Easy to schedule. Have had our gas fireplace for years and with their maintenance expect it to last years more!
Julie B.
Maintenance in Des Plaines
Would only use hearth and home. They are always great at taking care of my fireplace needs.
Mary O.
Installation in Arlington Heights
I’m very satisfied with our new gas insert. Bernie was such a great help at the showroom. He took the time to explain the different types of gas fireplaces and what would work in our home. Mario & Casey did a great job installing and took the time to explain everything. I would really recommend Hearth & Home!
Jane W.
Installation in Park Ridge
Mario and Casey did a beautiful job installing pergola. I would highly recommend them.
Peggy M.
Installation in Libertyville
Great experience all around - from showroom to installation. Great people, everything was explained and made easy. Highly recommended!
Jerry F.
Maintenance in Elmwood Park
Jeff was punctual, courteous and he promptly got to work. He left my grill looking brand new. He gave me advice about the grill cover and how to keep my grill uncovered during hot summer days.
Edwin R.
Installation in Rolling Meadows
Recently purchased a Lopi stove from here. This is one of the occasions where everything went well from the start to the delivery and installation. Pat the salesman provided a complete description and some of the possibilities in question. He was knowledgeable and not pressuring. Then came the installation? well like always worried about the unknown? Well, it couldn't have been better. The installer called before coming and when he arrived, he explained what he was doing all the way throughout the install. He was professional and knowledgeable got the installation done without wasting my time and thoughtfully cleaned up after word. He even took the time to go over the use and care of the unit. I could not be happier with doing business with Hearth & Home!
Rod V.
Installation in Lombard
We had a wood burning insert installed by Hearth & Home and couldn't be happier with it! Our salesperson, Ed, was very helpful in finding a unit that would fit our fireplace made challenging because of an existing Heatilator insert. The install crew was friendly, professional and very proficient. I would strongly recommend Hearth & Home and their team..
Nick C.
Installation in Park Ridge
Top notch experience and follow up! I wish everyone I dealt with both professionally and personally had as much integrity and care that Hearth & Home's Executives and Installation Team exemplify. Myself and my family will be long time consumers of Hearth & Home for years to come from this experience.
Ryan M.
Installation in Wilmette
Your installers were great….they work so well together and were very considerate of my home. I’m delighted with the end result! It looks and works so well! A much needed improvement.
Marian B.
Installation in Glenview
Just had my installation today. More beautiful than I even expected. Just beautiful. Thank you!
Irene S.
Installation in Palatine, IL
I’ve been meaning to write this review for a long time. These guys are the best! I purchased a fireplace insert from H&H and initially had issues with its operation, (it was a new design) Ed felt they were important enough to put me in touch with the manufacturer. Who listened and actually modified the design for their inserts going forward. They retrofitted my unit and it made such a huge difference. None of that would have happened if Ed hadn’t taken the time to make sure that the customer was happy. I can’t endorse them enough.
Tommy M.

