Welcome to the Hearth & Home FAQ page. We want to be able to provide our customers with the proper resources to both help and educate with inudstry articles, step-by-step instructions, and information on our certified team. If you need further assistance you can always give us a call during our open hours or fill out our contact form for any inquiries you have about our products or if you need assistance with your appliances.

To read more hearth industry related articles, please click the button below for more.

NFI Certified

Our NFI Certified Specialist

Hearth and Home has more NFI Certified Specialists on staff than any other fireplace store in Illinois!

Q: Why do I need help from a hearth professional?

A: You’re choosing an appliance that can bring years of warmth and comfort to your home…if it’s installed properly.

Harnessing the beauty and warmth of fire for the home is not a do-it-yourself project or something you should necessarily trust to the lowest bidder. The hearth in any home is a focal point and center for family enjoyment. As such, it calls for important decisions about the appropriate appliance or products for your goals. Proper placement, venting and protection from combustibles are very important considerations. Both for safety and performance, hearth products require considerable technical knowledge and skill in the designing and installation of them.

Q: How do I find a knowledgeable hearth professional?

A: As with other trades, an excellent indication of competence is an individual’s training and testing. In the hearth products industry, the National Fireplace Institute® is the independent, nonprofit certification agency that produces professional training materials and conducts nationwide testing of technical knowledge and skills. All of NFI’s activities are overseen by the Hearth Education Foundation, an independent non-profit organization.

Q: How do hearth professionals achieve certification?

A: NFI Certification means that an individual has passed a rigorous examination based on a training manual that has been reviewed by industry experts. The Training Manual for each hearth specialty is a comprehensive reference source for the fundamentals of that subject area, and including includes essential topics such as combustion theory, fuel comparisons, safety code regulations, appliance design and sizing. Certification may be earned by hearth industry professionals in three hearth specialties:

  • NFI Gas Specialist
  • NFI Woodburning Specialist
  • NFI Pellet Specialist

*Certification is renewed every three years. NFI Certified Specialists have a dated certificate, wallet card, and are listed on the NFI Certified Internet List available on this site.*

How to light or relight a pilot on a Gas Fireplace, Insert or Stove Pilot Lighting Instructions:


Need help with lighting or relighting a gas pilot? Click the button below to read instructions on how to light or relight a pilot for your gas fire appliances.


Help Me With My Pilot


lighting gas pilot

Best Practices for Wood-Burning Fireplace Installation

Want to know how to safely use and get the best heating results from your fireplace? We’ve got the information you need to acheive high powered heating from your wood-burning fireplace.

Click the button below to read about best practices for using a wood-burning fireplace.


Read Article


Product Fact Sheets

Are you in the market for a new fire applaince, but can’t make a decision on what you are looking for? We can help you find the best fire appliance for your home!

Click the button below to view articles from HPBA about the different types of fire appliances. Here you can read about the benefits to owning any of the available options we have at Hearth & Home.


View Article Hub


fire appliance wood gas stove in living room
chimney fire facts

Chimney Fire Facts

Learning how to avoid unwanted chimney fires is essential in keeping you, your family, and your home safe. To learn about the signs of a chimney fire, and how to avoid them – Click the button below to learn more about chimney fire facts.


Chimney Fire Facts


Think Clean Fireplace

Keeping a clean fireplace is helpful when trying to extend the life of your fireplace, and keeping your home safe from unwanted house fires.

To help you understand the benefits of keeping a clean fireplace – Click the button below to view the article about wood-burning safety tips.


Clean Fireplace Tips


think clean fireplace
fire prevention tips

Fire Prevention Tips

Keeping your fireplace maintained, cleaned, and properly functioning can help prevent major house fires from occuring in your home. To learn ways about preventing unwated housefires, please click the button below to read about fire prevention tips.


Prevent Fires


Guide To High-Performance Wood-Burning

Want to learn how to get the most out of your wood-burning fireplace? Click the button below to learn more about how to achieve high-performance wood-burning heat outputs for your fireplace or stove.


Efficient Wood-Burning


a guide to wood-burning fires
wood burning fire safety

Wood-Burning Safety

Learning about fire safety with your wood-burning appliance is essential in keep you, your family, your home, and your neighbors safe!

Click the button below to learn more about wood-burning fire appliance safety.


Burning-Wood Safely


Fire Product Benefits

Want to learn about the benefits of owning a fire appliance? We’ve got it all layed out for you to read, and find the type of fire appliance that you would like to have in your living room.

Click the button below to learn more about the different types of fire appliances and the benefits to owning one in your home.


Learn About Fire Appliances


fire product info
find your perfect grill

Choosing The Right Grill

Are you looking for a grill this summer, and feeling a bit unsure about what kind of grill to get? We can help! By clicking the button below you can read about the different kinds of grills you can purchase. There are gas grills, pellet, charcoal, and wood-burning grills that all produce different types of flavors and smokiness to meats, veggies and more!

Click the button below to get started on your grill shopping journey.


Find My Grill


Outdoor Living

Adding to your outdoor living space, patio, or pool deck ca help to make your home feel complete! Learn about the different kinds of furniture, heating appliances, and other fun additions you can have to help spruce up your outdoor spaces.

Click the button below to learn more about outdoor living.


Learn About Outdoor Living


outdoor living
hearth and home policies

Hearth & Home Policies

To learn more about the Hearth & Home shopping and returns policies, please click the button below.

For any questions regarding our policies, please give us a call during our open hours, or fill out our contact form.


Read Hearth & Home Policies


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