We Love Warm Reviews.
At Hearth & Home, we love to hear back from our customers! Feel free to either read a review, or please kindly share your Hearth & Home experience by simply filling out the form below.
If you’re interested in starting your Hearth & Home project, please visit our portfolio page, come see our showroom during store hours, or give us a call to talk with our experienced team. Thank you for your business!
Maintenance in Palatine
Jeff was excellent!!! He was efficient and very personable and knowledgeable!!! Glad I’ll be all set for colder weather with my most enjoyable fireplace!!!
Nordene H.
Maintenance in Mt. Prospect
Very personable and did a great job.
Kevin M.
Maintenance in Glenview
Very positive experience on this service call. Thorough, answered any questions I had and very pleasant to interact with.
Donald K.
Maintenance in Glenview
They installed my gas fireplace. It is beautiful. I have them come every year to clean the fireplace They do an excellent job.
Grace A.
Maintenance in Lake Zurich
We have been using Hearth and Home for years and they provide excellent service every time. Jeff always goes above and beyond at every appointment. We would request him every time if we could.
Kyle H.
Maintenance in Hoffman Estates
Jeff has been servicing our gas fireplace for a number of years. He is very meticulous in his cleaning and does a great job. He also very engaging and pleasant to deal with. He never makes a mess and is very thorough. Thank you Jeff.
Leslie O.
Maintenance in Golf
Jeff our service man is a wonderful guy. Answered our questions and did a fine job on fireplace maintenance. We recommend Hearth & Home they are all-pro.
Jack M.
Maintenance in Mt Prospect
We've used Hearth and Home for many years. The service is always prompt, courteous, and high-quality.
Linda S.
Maintenance in Deerfield
All of my experiences with Hearth & Home have been positive, and Jeff's visit was no exception. He was communicative before the visit, so we knew when to expect him. His arrival was within minutes of his estimates. While here, he was friendly and upbeat. He performed his tasks thoroughly, being careful with the fireplace parts as well as the stuff sharing the room. Once done, he explained what he did and demonstrated that things were in good working order. He was pleasant to the last: he shook my hand and, smiling, wished me a good weekend as he put on his shoes and left.
Michael M.
Installation in Northbrook
The work they did was impeccable. They were very respectful of our space keeping floors covered and cleaning up after their work. After the install was completed we received a thorough review of how the remote and all of its functions worked. We highly recommend Hearth & Home for your new fireplace.
Diane T.
Maintenance in Arlington Heights
Work was done efficiently, politely, and answered questions well.
Joe L.
Maintenance in Bloomingdale
Did a great job very clean nicely done thank you
Essi P.
Maintenance in Norridge
Jeff came out for annual checkup on my fireplace and as usual he did a great job. This is the 3rd year in a row I received exceptional service. He also had a helper named Bryan who was very courteous and professional. He has a great trainer in Jeff Thanks-Nice job !
Frank B.
Maintenance in Prospect Heights
As always, prompt, timely service, excellent care, Jeff did a great job making my fireplace look like new again. He answered my questions and within an hour was on his way!
Berry W.
Maintenance in Mt Prospect
Jeff was great. Arrived on time efficient and very knowledgeable with a great personality. Thank you
Hiram K.
Maintenance in Hawthorn Woods
Jeff did a great job on annual maintenance and cleaning.
Geraldine G.
Outdoor Project in Elk Grove Village
Mike and Bryan were great! They moved everything and placed it exactly where we wanted it. Hooked up the Fire Table and it works great! Thanks again!
Mike A.
Maintenance in Glenview
Nate came to service our fireplace. Very helpful in explaining how to reset the pilot and adjust the flame. Excellent service as always.
Jennifer C.
Maintenance in Chicago
Jeff was professional, friendly and very good. I recommend him!
Lily K.
Maintenance in Park Ridge
Jeff has been coming to service my Hearth and Home fireplace for years. He is friendly and professional and always does a great job. I highly recommend Hearth and Home for their products and customer service. And, I highly recommend Jeff!
Teresa G.
Maintenance in Mt Prospect
Had our annual fireplace service. Jeff the technician did a great job. Very professional, cleaned up everything when he was done. Fireplace working great.
Chris A.
Maintenance in Chicago
Nate came today to do annual maintenance on my fireplace. He called and asked if he could come a little earlier than the scheduled time. I agreed. Nate was professional and pleasant. He did a thorough checkup and cleaning. I am confident and pleased with the service performed today.
Linda W.
Maintenance in Chicago
Service from Jeff was excellent. As always. Courteous, helpful and knowledgeable. What more needs to be said.
Geoff L.
Maintenance in Arlington Heights
Jeff called ahead, as promised, and arrived on time. He proceeded to do the preventive service of my fireplace also as promised.
Jean M.
Maintenance in Schaumburg
Jeff was great. Very professional and personable.
David H.
Maintenance in Morton Grove
We wouldn't go anywhere but Hearth & Home for our fireplace installation and service. Their staff is always friendly and professional. Jeff was great.
Ron S.
Maintenance in Elk Grove
Store staff was knowledgeable and helpful. Jeff who did the cleaning was pleasant, thorough and respectfully protected room and work area.
Tom R.
Maintenance in Northbrook
Nate was great at servicing our two fireplaces that were very overdue for a cleaning. We will be using them annually for maintenance.
Kristina R.
Maintenance in Mount Prospect
The technician, Jeff was on time, did a nice job cleaning our fireplace insert ( took it all apart, vacuumed it and put it all together) and answered our questions about the remote and Smart setting.
Nick M.
Maintenance in Buffalo Grove
We love our gas fireplace from Hearth & Home. Nate did our annual inspection and he was great, very communicative, friendly, professional and informative. We highly recommend this business.
Ilana A.

